I would like an expert to review your application. Could you please send your details (including your member number and the best way to contact you) to [
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I too have had a pretty terrible experience with USAA in processing my mortgage. At this point, I am not confident that we will actually getting our house and I have no time left to go somewhere else for help before my sales contract expires.
From the very start they took a week longer than promised for conditional approval which should have been a warning sign. Once pre-approved, I was given misinformation on how to upload documents, repeatedly given the wrong expectations for responses on document submittal reviews and promised they had all of the needed documents multiple times only to have them request the same dosuments again later on. They even resent me my complete application package again (via overnight Fedex and wasting about $40) about a month after the first completed one was submitted to them and could not even explain why.
I was also given improper expectations for the appraisal setup timeframe and once appraisal was completed they took 20 days before giving me the appraisal amount, which ended up lower than the offer on the house and put us even closer to our closing date after negotiations with the seller.
This whole exeperience is very sad as I had alot of respect for USAA and have been a member for over 20 years. I know my auto insurance with them is not the cheapest but I have kept them for their quality product and customer service. I hope this is not a growing trend within their organization.
Sadly wishing now I had gone somewhere else for my mortgage. If you have the choice then stay away from USAA mortgages!!!
The Big G,
I would like to apologize for the disappointing experience you have had. While we cannot change what has already passed, we would like to make sure you are getting everything you need now. Please email is at firstname.lastname@example.org and let us know if there is anything else we can do for you (please include your member number and a phone number you can be reached). We look forward to hearing from you and truly value your 20 year membership. Thank you
I was denied a mortgage after USAA prequalified me for more. Talked to 5 different people and got a different story each time. Agreed to a house based on the pre-qual and was left scrambling for a new lender. They also checked my credit twice which helped lower my score. Only apology I got was - we'll re-train people.
I am sorry to hear about your negative expereince with the mortgage department. While I cannot change what has happened, we would like to look hear more about your mortgage experience so we can improve. If you wouldn’t mind, could you fill out this form with details of your transactions that went wrong? (Please include your member number and a number where you can be contacted). Thank you