Melissa ID# U7020 out of Phoenix,AZ customer service was by far the best customer service agent I've  ever had since I've been a member of Usaa she went far behond what I've ever experienced with any customer service she helped me get to the problem I was having with my mortgage co.and finding out what happened to my homeowner ins.refund,she got me into a 3 way conversation on the phone with the involved parties and got to root of the problem at hand. Thank You Melissa! 


Hello @NewKnee, thrilled to hear that Melissa took great care of you and was able to bring resolution to the situation. I'm sharing your comments with her, I know she will very much appreciate it. Thank you for your membership and the opportunity to serve #wehavethebestmembers. -Paula