I called USAA regarding my homeowners insurance and spoke with a lady in Tampa, Florida in believe. I told her I wanted guidance on how to proceed with my situation. I thought my roof may have been damaged from bad weather we have been having recenetly. I did not know if I had a claim or not but wanted someone to check my roof. I was told I had to file a claim and they would send an adjuster out. The manner in which I was questioned (interrogated) was insulting and I felt like I was being accused of trying to get USAA to buy me a new a roof. Could she not have suggested that I contact a local roofer to check my roof? If there was damage I did not want to wait until something comes pouring through my ceiling before having to file a claim. I thought USAA had a list of recommended contractors I could call for an inspection. She asked me to send her pictures of evidence of storms and damage but could not give me a number to forward any pictures I had. Anyway, the whole conversation left a bad taste in my mouth. I have been a USAA member well over 40 years and I don't believe I have filed a claim for anything, car or insurance, in over 20 years. I have never had had such a negative interaction with USAA. This was not a good experience and has lead me to think about USAA with a totally different perspective.
@vmt1989, I can certainly understand your concerns with your experience. We value your long-term membership and would like an opportunity to address your concerns. To do so, I am escalating your situation for further review. Once reviewed you will be contacted directly to discuss in more detail. Thank you. -Cynthia