Hello, @CharlieChaplin. We're definitely concerned to read you feel that way. With regard to the roof certification, the USAA standard roof certification form has all of the information and areas to sign which are required in order to be able to offer the roof credits. We appreciate your understanding in having the form completed. Please, let us know if you have any questions about the process or the form itself. We would be glad to help you along the way. :) ~ Steven
