Our neighbor had a fire that damaged our property. They filed a claim and I sent pictures of the damages and no response. It's been weeks. How do I get someone to respond to me?

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I'm saddened to hear about the difficulty you've experienced with this claim. I can certainly understand your frustration and I will be escalating these concerns on your behalf. Would you be willing to send us a Private message with your claim number so that I can work on this for you? - Heather