My complaints have to do with incredibly poor customer service on car insurance and gouging wherever possibke- theyve added 30. Yr for an old car In STORage cuz its now in a rural area which they say would take them longer to get to???? . 40 mins from DC -no longer than many areas with traffic congestion. AND they superimpised an additional 10. / yr for 3rd yr of accident forgivemess- which i have to assume theyve been charging for all along.Definitely a for profit, acting just like a bank.