Can anyone explain the comments all over this site regarding mortgages through USAA? I am hours away from being under contract and I have to say I am getting a little scared here. All I see is the standard "We are very sorry to hear..." from CS. Has anyone had a good experience? Can CS tell me that I will, with some reasonable certainty?
We have done everything to get our ducks in a row, but it is disheartening to see others on this blog who appear to have done the same and are still having troubles.
I have been a member for over 30 years. I have great credit. I own houses in 3 states. I just bought a house in Florida this summer and it was terrible service from near the beginning. USAA staff lied constantly and the service was rotten even at closing. They need to retrain the staff in the mortgage department or fire most of them. I have not gotten any response from the "complaint area". I think they were just transfering me to their coworkers and the coworkers just lied and said they were the "complaint area". I am a retired Field Grade Officer.
I am so glad one of our service representatives reached out to you. Please let us know if there is anything else we can do for you or if you have additional questions. Thank you for posting in the community.