USAA has proven time after time that they will do whatever it takes to protect their customers. I have been a member for over 20 years and I can't say I negative comment about this company. From auto insurance to auto loans to home insurance and home loans they have went above and beyond to make sure I was protected. I am currently in the process of getting a VA home loan and everything is going great. My processor Judy xxxx and her crew have done everything in their power to make this as painless as possible. There is a lot of paperwork involved and I think most people don't understand how much work goes into this. Most of the responsibility is on the borrower. In order to make Judy and her crews job easier I have to do my part. Research and find out exactly what documents you are going to have to submit. Get all of them ready before hand. I promise if you do this your loan won't be that bad. USAA is top shelf. Don't hate!
We greatly appreciate you taking the time to share you awesome experience with our mortgage team. I will ensure to share you comments with Judy and her management. Thank YOU for being a valued USAA member!