Another insurance quote lower than USAA

[206driver]

Went online for a quote on homeowners coverage for a vacation property I own. I expected savings over my local State Farm agent. I was wrong. Better coverage for $200 less than USAA, so they got that business. It just reminded me of the time I had Geico quote my car insurance to see what happened and found out they were $600 less. All four cars now with Geico. Not sure whats going on at USAA, its not the company I started with more that 30 years ago. I suspect it may have something to do with overhead as I see a lot of expensive advertising and sponsorships

[G-11]

I can understand. Cost can make a difference. In addition, response, in time of need, also makes a difference. My neighbor and I had a similar situation (his happened about 10 years later though). He had State Farm, and I had USAA. The supply line to the toilet in the master bedroom bursted, what a mess. We both had to have our master's flooding redone. In addition, I had to have the half bath flooring redone. His agent took weeks to investigate the claim. USAA used pictures and local quotes to process my claim. I had a check within a couple of weeks, to replace the flooring. However, the drying and investigating for water damage started within 2 days. To me, insurance is only good if it pays. So far, USAA gets an A.

[Briana Hartzell USAA]

Thank you for taking the time to share your experience @G-11 . Happy 4th of July!

[BMWTazzz]

I’ve been with USAA for 33 years. Seems It’s become a computer making decisions. They lost, or abandoned the human side.

[USAA Social Service]

I'm saddened to hear you feel this way about your experience. We appreciate your 33 years of membership and value your feedback which will be shared appropriately. Is there a particular issue I can assist you with? ~Crystal 

[USAA Social Service]

206driver, we appreciate your feedback and it's disappointing that we weren't able to provide a satisfactory rate for your home and/or vehicles. We frequently review our rating factors and feedback from our members to remain competitively priced and lower rates when possible. I understand that's a big difference premium wise and can make a huge impact on the wallet. Were we able to review your coverages with you while quoting to ensure there were no differences with coverages or contracts? -Rachael