All of Auto Accident Claim Information Has Disappeared

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Occasional Contributor

I was involved in an automobile accident in May 2014. It was not my fault. USAA quickly paid to fix my car and then paid for my medical bills. But a few months later they began to deny them. I am still injured, still seeking treatment and have had to pay for every new medical bill, and past medical bills that should have been paid by USAA, out of pocket.

 

Today I went back to the USAA website to look up some information about the claim. Everything thing is gone. All of the contact info, the payment info, all gone. I have been a member for over 20 years, their refusal of payment for my medical bills felt like a punch to the stomach, but this is just unbelievable.

 

I must disagree with USAA, they do not, in fact know how to serve.

 

 I would like to have access to my claim information back.

 

LH

4 REPLIES

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Good morning Liab,

 

Let me reach out to our claims partners and have an adjuster contact you to discuss your concerns related to your 2014 auto loss.

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It's been 5 days. No contact was made by  USAA and the accident information is still gone.

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LiaB - good morning. In reviewing your account, I show that since my acknowledgement of your social post back on 7/28/16, your claim request has been under review. I contacted the claims specialist current handling things again on your behalf and asked that they attempt to make contact with you today.  I do apologize for the delay.

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6 days, contact has been made. Apparently although I had recently submitted a bill for payment, my claims account was closed, thus breaking the link to the Accident Claim infomation page. The page has now been re-established by a claims representative. He is working on finding a resolution to my other issues.