@Daustin, I certainly understand your concerns with the situation. I am escalating your concerns for review so that we may have an opportunity to address them. Once reviewed you will be contacted directly to discuss and assist further. Please send a private message through this Member Community with your full name and contact number. Thank you. -Cynthia
This customers concern highlights and alerts all ADT customers of an alarming situation which can impack the safety of every ADT USAA customer. Thank you for posting this. USAA should review this situation and insure that every customer's system is actually functional. USAA should resolve the with immediate coordination with ADT. THIS IS A HUGE SAFETY RISK. USAA should advise of completed action without delay!