ADT raising monthly charge AGAIN

Highlighted
Happy Retired1
Contributor
December 2015

I signed up with ADT security a few years ago and had a monthly fee of $29.99.  Last year they raised it to $32.78.  I just received a notification that they are raising the rate again to $35.57.  

 

That is an increase of $6 per month in the last few years.  Seems excessive to me.  

 

What has been other's experience?   Should I expect annual increases from now on?  

 

Should USAA reevaluate its relationship with ADT?  

0 Likes
Reply

5 REPLIES

Highlighted
Dresius
Prolific Contributor
December 2015
You need to call and tell them you want your original rate, you are a usaa member and your rate is never suppose to be increased.
They tried raising my rate and I over paid $15 a month for over a year. They read reimbursed me for the excess amount and adjusted it to ny original rate
2 Likes
Reply
Highlighted
Angela Caban USAA
Administrator
Administrator
January 2016

Happy retired1,

 

Your concerns have been escalated to the proper department for further review. Thank you.

0 Likes
Reply
Highlighted
lpublius
Contributor
February 2016
Do what I diid - CANCEL their over-priced, under-performing 'service.' BTW, when I call to cancel, they offered to reduce my monitoring fee by $15/month. Now I know they are ripoff artists. I still cancelled!
0 Likes
Reply
Highlighted
Angela Caban USAA
Administrator
Administrator
February 2016

Hi Ipublius,

 

I have sent over your concerns to a member services representative. They will be reaching out to you shortly to further assist. Thank you.

0 Likes
Reply
Highlighted
Happy Retired1
Contributor
February 2016

I managed to do what Dresius said:

"

Dresius's avatarUser  Dresius (Opens a pop up layer)Frequent Contributor

 
 
You need to call and tell them you want your original rate, you are a usaa member and your rate is never suppose to be increased."
 
As  a USAA member our rate should never increase.  They reinstated my original rate.

 

But the lady told me that I might have to call them every year when they tried to raise the rate.  She said that the standard ADT contract calls for an annual rate increase.

 

I still think that USAA should reevaluate it's relationship with ADT.  If we are supposed to keep the same rate, then they shouldn't be billing us for an annual rate increase.

 

 

0 Likes
Reply