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USAA should disassociate itself with ADT. They provide extremely poor service and terrible response time. On hold for 20 minutes to reach a live person. Their web site is lacking as well. I have a bad battery. It was replaced and three days later alarm still does not work. The web site provided several retailers to purchase a new battery. Not a one had the battery in stock. I found a Radio Shack with the battery. Why doesn't ADT list Radio Shack as a retailer?
TERRIBLE CUSTOMER SERVICE. In fact ZERO CUSTOMER SERVICE.
PNWJulie,
We are sorry to hear of the recent experience you have had with ADT. At your earliest convenience, please send us an email to socialmedia@usaa.com along with details stated above and your member number. We will get a member services representative in touch with you. Thank you.