Thank you for sharing your comments here. I would like to get someone in touch with you to discuss this change and any customer service issues you are having. Please send us an email to firstname.lastname@example.org, along with the details you posted above and your member number. Someone will reach out to you directly. Thank you.
I just had the same aggravating discussion with ADT this morning at 2 AM when our alarm went off due to dead batteries in one of the armed zones. There are a few that are failing now as the batteries are near 10 years old. I was repeatedly told over the years that USAA members got FREE BATTERY REPLACEMENT on our systems as a USAA benefit from the ADT Partnership. This was the ONLY REASON I ALLOWED THE INSTALLER TO PUT THOSE BIG UGLY WIRELESS TRANSMITTER SENSORS ON ALL OF OUR WINDOWS AND DOORS, BECAUSE THE INSTALLER DIDN'T WANT TO HARD WIRE THE SMALL ONES IN PLACE IN OUR 30 ZONES BECAUSE IT WAS TOO MUCH WORK!!!!!! It will cost close to $300 for new battery replacement in all or our zones. This is NOT acceptable.
That's too funny! WIthin LITERALLY 5 SECONDS of me posting I heard from the ADT Corporate Customer Relations Team. LOL They took care of the batteries with a free drop shipment; apparently the ADT reps that are declining free battery support to USAA Members went through some lackluster training.
Thank you for keeping us updated. We are so glad to hear you were pleased with the outcome of the call from ADT! We look forward to your continued participation int he community! Have a great day!