Hi, @RayinMD. Thank you for your membership and sharing your experience with us. As fellow consumers, we can certainly understand your position and certainly would not want any member to feel this way about their membership or insurance solutions. Allow me to engage the appropriate area for further review and support on this for you. Thank you for hanging in there. ~ Steven
Just shop around. USAA's homeowners insurance was never competitive in my area. Now, the auto insurance is not competitive at all. USAA's auto insurance is way overpriced and you can expect cost increases every six months. You can avoid this by going with a company that offers 12 month auto insurance policies. All of this appears to be due to a clear business decision made by the CEO and BOD to take USAA from a niche company that offered fantastic insurance rates and customer service that no other company could match to growth at all costs . This has resulted in insurance products that are no longer priced competitively and rapidly declining customer service. It looks like USAA may be too far gone to ever revert back to the company it once was. This is just shameful.
@RayinMD We're certainly saddened to read you feel this way, but understand your position as fellow members and consumers of insurance products. Serving our members' financial security is of utmost importance to us. I do see your concerns were sent to the appropriate area for further review and support. Bear with me as I engage them. ~ Steven