Lt Col

Here we go again!!!!  Just received my homeowners premium for 2018/2019.  It is another double digit increase (18.41%).  Here are my rate increases since 2012:

2012: 25%

2013: 25%

2014: 25%

2015: 14.85%

2016: 4.57%

2017: 4.60%

2018: 18.41%

We have never had a claim since we built our home.  When you call to question, the best answer they can give is claims have gone up in your area.  I wish I had these types of pay increases at work or from my retired pay.    USAA is not the company it used to be.   Tuesday it is time to look for other options.  I suspect most USAA members are not looking at their rate increases.  If so, many more would be switching.  So now, USAA is running the risk of of losing a low risk customer.  When they lose the low risk, the only thing that can happen is to raise the rates of those that are left.


Hello @Lt Col, I'm sorry for the experience you've had with your homeowners policy premium. Our rates are based on the probability of future losses. When our estimated future losses and claims settlement expenses for specific exposures increase more than expected, we raise rates to bring premiums in line with the losses we'll pay. Based on our most recent review, we took an overall rate change in your state to maintain continued financial strength. Please know, that USAA increases rates only when needed, and we're committed to providing all of our policyholders with exceptional service while maintaining the financial strength of the entire association. We're constantly reviewing rates and when we're able to, we lower them. Please send us a private message if you'd like to review your policy and discuss options that can possibly help reduce your premium. We recommend reviewing your homeowners characteristics and other possible coverage changes. If you prefer, you can review your policy any time online to make sure that the home characteristics are accurate and the coverage limits are your preferred selections. -Lori

I to got a surprise, my policy increased almost $200 (25%) this year. I live in southwest Virginia and do not understand the reason for the increase basd on claims from this area. I have been with USAA for over 40 years and now must seek quotes from other sources.

@F4-F111lwso, I certainly understand your concern regarding the premium for your homeowner's policy. So that I may assist you further, please turn on the private messaging feature. To do this, please click on your user ID in member community. Click on My Settings > Select Private Messenger tab > Click on the box that says "Turn on private messages." This will allow us to communicate and keep your information private. Looking forward to hearing from you soon. Thank you! ~ Stacy

I feel your pain. I'm in SW Virginia too and have had 7%, 10%, & 10% increases in homeowners in the last 3 years and similar increases in auto. Same house, same vehicles, no claims. Been with USAA for 33+ years and I'm sad to say it's time to reevaluate the "value" of the relationship. I'm sure, given our low risk and no claims, other companies will be happy to have us. appears a once great company is losing their mojo.

@Troutnturkey Thank you so much for over 30 years of membership! That is incredible to read and we greatly appreciate your loyalty and trust. I'm sad to hear that you experienced increases as well. Please, send over a PM (private message) so we can get started with a review of your homeowners & auto insurance policies to search out any available opportunities for savings!


To opt into private messaging, select your profile name at the top right of the screen and select "My Settings."  At the top of your screen, go to "Private Messenger" and "Turn on Private Messages."  After this, you can select your name again from the top right of the screen and select the envelope icon to view and send your own private messages. I look forward to hearing from you! :) ~ Steven

Ours increase each year, but this year it's over $300.00 and have never filed a claim. I live in Idaho, ZERO natural disasters. I'm looking for another insurance provider and banking institition. USAA, you have lost another customer.

Why can’t the finance wizards at USAA explain the rate increases? I am looking for lower rates!!

@patrickjoseph, thank you for reaching out regarding your homeowner's premium. I would appreciate the opportunity to review your policy with you. Please send a private message so I may help you further. I look forward to hearing from you. -Paula

I live in SE Wisconsin and my homeowner's premiums increased 25% over the prior year.  I have never had a claim of any kind and hold several polices with USAA to include auto, life, and umbrella coverage in addition to having a few bank accounts with them.  A few months ago, I added additional coverage between auto and umbrella totaling $1,065 in new premiums over the prior year. It is disappointing that this additional business was immediately followed by such a significant premium increase.  I can respect that inflation and loss coverage will increase premiums over time, however a 25% increase is simply draconian.  I was told that all I could do to help meditate this increase was to increase my deductible.   USAA has a reputation of providing excellent coverage but I believe I am at the point where I need to look at alternatives.