Score doesn't update or changes at random

I've tried entering my insurance information by checking off that steps are complete, same in other areas, then view more updated score and it either doesn't change or goes down when I say I've completed supposed "points" steps.

This seems extremely buggy.

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1 REPLY

Hello @DWY, thanks for reaching out. So I can better understand your request, which USAA tool are you working with? -Paula