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why am I seeing 2 $0 pending Visa transactions?
I've spoken to 3 USAA reps about this and also tweeted USAA trying to get a satisfactory answer but without any luck.
there are 2 pending transactions on one of my USAA Visa cards. Both have $0 amout.
1 merchant is "Visa Provisioning Service". the other merchant name is "None".
1 USAA rep suggested that I could report these as fraudulent but how do I know whether they're fraudulen if USAA can't tell me the merchant.
Thank you so much for you inquiry. Unfortunately we do not have access to discuss account specific activity through our social channel. We would be happy to address your inquiry through either our chat or phone channels.
You can initiate the chat from USAA.COM by clicking on "Chat" at the top of the usaa.com page. If you use our USAA mobile app, you can initiate the chat by selecting “Help"> type chat in the search box> then follow the prompts.
Please Note: If the chat link does not appear this means chat is temporarily unavailable due to all the representatives assisting other members for the product or line of business you are trying to reach. Please wait a few minutes and try again. You can reach us by phone at 800-531-8722 during our normal business hours which are Monday-Friday 6 a.m. to 10 p.m. CT, Saturday 8 a.m. to 8 p.m. CT, Sunday 8 a.m. to 6 p.m. CT. Thank you so much and we look forward to chatting / speaking with you!
@I Travel, I understand your concern about the Visa transactions on your account. I've forwarded this matter to the appropriate area. - Ben