We have been with USAA for over 10 years. I took my old 401k and put it into a managed portfolio. I was late to the game this week when I tod them to switch my account to all cash. I told it would take until close of business the next day to have it completed. I had to open a new account which I did and was ready.
This morning I ogged on and I had lost another $30k and it did not look like anything was sold. I have lost a total of $150k in this accunt and wanted to stop the bleeding until we knew what was happening. I mean it was a MANAGED account. It took 30 minutes to have someone pick uo the phone. I understand it is a busy time. THen I was told yes, everything was finally sold but at the lower rate than yesteraday as it finaized this morning.
Do I have a right to be upset? I cannot wait until Schwab takes over as they had my money before and it seems I should have put it in them not USAA.