fraudulent transactions with your debit/checking is a real pain, I never use my debit card except at ATMs. Using a Credit Card is a better alternative.
Banks legally have 10 business days to investigate the fraud involving your debit card. Most may give you a temporary refund earlier, but that is normally dependent on the circumstances and your specific account history.
You can send secure email through your account. I use that method all the time and always get a response within 24 hours.
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You can always send us an email or reach us by phone:
|E-mail:||Start an E-mail Conversation with USAA|
|Phone Number:||#USAA (or #8722)
Call our shortcut number to reach
us from a mobile phone
1-210-531-USAA (or 1-210-531-8722)
1-800-531-USAA (or 1-800-531-8722)
|Hours of Operation|
Here is some additional infomration about notifying USAA of a transaction you would like to dispute:
For Credit Card transactions select the transaction and then click on Dispute this Transaction.
For a Debit Card transaction, contact us for assistance. We will be able to provide you with detailed information on what is required to dispute a charge.
You must notify us in writing within 60 days after receipt of the first bill on which the transaction appeared to preserve your rights under the law.
Please include the following information in your letter to USAA: