My balance was spent down to zero. I dont know how though because my card has been in my physical possession at all times

17 REPLIES

Your card may have been skimmed at an ATM, gas station, store, anyplace you might have swiped your card. Contact the bank immediately and dispute any charges that aren't yours

I had a charge posted on March 31 2014 from Clear an ISP which was not authorized

Col. Stephen,

If you see an incorrect charge, please give one of our member service representatives a call at 800-531-USAA or by using the CONTACT US on USAA.com. Thanks!

What is the correct way to handle charges you didn't charge on your account at USAA?

Jackwire,

Thank you for your comment regarding an unauthorized charge on your account. Due to the nature of your post, a service specialist would be in the best position to address your concern. As such, we ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.

Don't count on usaa for help, they will tell you it's you problem or cite federal regulations
Last time that happened to me, I called USAA about it, the charge was reversed in three days and I received a new card by overnight delivery the next day. Been with USAA for over forty years; I have not encountered any other company that can close to the excellent customer service and benefits we receive as members.
Last time that happened to me, I called USAA about it, the charge was reversed in three days and I received a new card by overnight delivery the next day. Been with USAA for over forty years; I have not encountered any other company that can come close to the excellent customer service and benefits we receive as members.

is there a special number for calling?