Highlighted
coronado_08
Contributor
My balance was spent down to zero. I dont know how though because my card has been in my physical possession at all times

17 REPLIES

Your card may have been skimmed at an ATM, gas station, store, anyplace you might have swiped your card. Contact the bank immediately and dispute any charges that aren't yours
Don't count on usaa for help, they will tell you it's you problem or cite federal regulations
Last time that happened to me, I called USAA about it, the charge was reversed in three days and I received a new card by overnight delivery the next day. Been with USAA for over forty years; I have not encountered any other company that can close to the excellent customer service and benefits we receive as members.
Last time that happened to me, I called USAA about it, the charge was reversed in three days and I received a new card by overnight delivery the next day. Been with USAA for over forty years; I have not encountered any other company that can come close to the excellent customer service and benefits we receive as members.

is there a special number for calling?

Lost card number on the back of your card.

Please give one of our member service representatives a call at 800-531-USAA or by using the CONTACT US on USAA.com. Thanks!

This recently happened to me to the tune of over 4k.

 

I have done everything USAA has asked me to do and I still do not have my money back. It's been 14 days, I have been calling everyday and told the same thing, that my disputes are being processed and they have no clue as to when they will be complete, over and over again.

 

In the meantime, this former service member and USAA member for over 10 years can't pay her bills AT ALL and is receiving threatening letters from USAA regarding cancelation of my auto insurance policy for non-payment, reporting my missed credit card payments to the credit reporting agencies, and no one can give me any new information. I am completely consumed by fear and not one person at USAA has reassured me that everything will be resolved and be ok.

 

For this first time in over 10 years I am considering of moving all of my finances elsewhere.

I had a charge posted on March 31 2014 from Clear an ISP which was not authorized