What is the deal with the snarky customer service reps? Idiot Byron or something like that just threatened that they may close my account, so I told him to go ahead. He started stuttering suprised I would take him up on it. Idiot. There's plenty of banks out there. Customer service matters. Apparently USAA is scraping the bottom of the barrell with its help now. No wonder former members are flocking away. I've heard great things about Navy FCU. Moving over there.
@no longer a fan2, it's difficult to hear of your experience. This is never what we hope for our longtime members. I've submitted your feedback to the appropriate team for review. Thank you for bringing this to our attention. ~Holland