Finances Discussion Forum

Discuss topics related to money and personal finances, including banking, retirement, credit cards, debt and more.

Recent Finances Conversations

I cannot help but noticed so many negative comments about USAA and its customer service in general. I have never posted any comments before; but I regularly read the posted comments to see what is going on with the USAA community. I have been a USAA member for over 20+ years; and I have never had an...
Something else has changed, even just this mid month. I went to temp increase my ATM limit, i reside outside the US. before it was as easy as using the ap to do that function. Now the ap wants to verify only via SMS message to your phone, which USAA does not send SMS via international phones. So the...
I know there is another conversation about this, but I want to be sure mine gets seen. I rarely do forums or make harsh comments in a public forum, but I have had enough change from USAA. I wrote a message to them through my Messages tool within my account. Funny, tho, I still had a message from Feb...
I've been reading a number of these threads and so far, every single reply from every Rep has been little more than lip service. I have not found a single reply that seemed to directly answer a question or solve a problem.
I am highly disappointed and upset that USAA is discontinuing Deposit@Home and requiring everyone to use the mobile App. Not only is my computer network far more secure than a mobile app for such sensitive transactions, it is far easier for me, as a 73 year old with vision issues, to use. I am not s...
I have noticed little things here and there. Customer Service is not great anymore, prices are not awesome, interest rates are lower elsewhere. USAA is not very competitive anymore. But on a TV commercial the other day I heard that USAA is part of Covid Scam if you will. Check this out. I could not ...
I've been with USAA for over 20 years and have never had a problem. I just tried to apply for a personal loan and was told they aren't approving any new loans for members living outside of the United States. What the heck?! What gives? All I got from the representative was "yeah, we're not doing any...
Experienced the mobile application update this AM and my #1 money management tool - the projected balance of my checking account when accounting for scheduled transactions - is gone. Why would USAA make this change? Who thought this was a good idea? Spending the morning researching other banks to se...
No one is answering the chat function - the hold times are long via phone and no one seems to be working the chat room. No need to take this up the chain of command, it doesn't help one bit. It just becomes frustrating that a member can't get help from USAA without blocking off an entire afternoon o...