Finances Discussion Forum

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Recent Finances Conversations

I am highly disappointed and upset that USAA is discontinuing Deposit@Home and requiring everyone to use the mobile App. Not only is my computer network far more secure than a mobile app for such sensitive transactions, it is far easier for me, as a 73 year old with vision issues, to use. I am not s...
I guess I rarely look at scheduled transactions, but I am curious why only some USAA transactions that are automatic payments show up as scheduled transactions. For example, why do the credit card that I have with my husband (his SSN) and the mortgage (my SSN) show up as a scheduled transactions, bu...
Does USAA ever have a busy signal for you? I call and i get a busy signal both the 210-331-8722 and 800-331-8 eight hundred three three one eight seven two two doesnt work or two one zero three three one eight seven two two
I got a phone call yesterday from an absolutely miserable person that should NOT be in any public contact position. Purely belligerant and unresponsive. No member concerns at all .... 'this is the way it is and we don't care if you don't like it.' So, having been told in no uncertain terms that depo...
I know there is another conversation about this, but I want to be sure mine gets seen. I rarely do forums or make harsh comments in a public forum, but I have had enough change from USAA. I wrote a message to them through my Messages tool within my account. Funny, tho, I still had a message from Feb...
This has been a repeat problem for me and I assume for other USAA customers who wish to manage their own financial matters. USAA credit card services does not allow us to pay extra on our credit card bills. We can only pay the minimum amount or the actual amount of the statement balance. That partic...
I hate to start with this, but I have been a loyal member since 1966 or 1967 until the present and have stayed with USAA over the years through thick or thin. This gives me/us an excellent base to compare the "then & now" level of customer service rendered and how managers used to be totally hands-o...
Late 2018201920202021 USAA cited a release date for the Secured Credit Card for July, 2021 and it appears that this has not come to fruition. What is the problem? what is the hold up? Why lie? Also new U.I and new other stuff for the App was supposed to LAUNCH a while ago? WTF?
Selling off our accounts to Victory Capital Msnagement was bad enough. But it gets worse in far too many ways. (1). Don't know about anyone else, but logging in to VCM proves to be a major pain in the patootie every time: you need a 6 digit code they will text, but it must be provided within 10 minu...
I've been reading a number of these threads and so far, every single reply from every Rep has been little more than lip service. I have not found a single reply that seemed to directly answer a question or solve a problem.
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