USAA

COMMUNITY

How on earth can an online-only bank not allow its customers to use email to communicate with the bank? Instead, I am forced into using the chat-bot, then forced into a chat, which takes up more time overall. What's worse, I was told that the representative needed to transfer me, then before I could...

I have my checking account at USAA FSB and so does my father. He is getting up in years and increasingly I help him navigate financial matters. He asked is it possible add me as a joint account holder to his USAA FSB Checking account? Is it? And if so, request some forms or something? Likewise is th...

Hi all, I've recently moved to New Zealand and all my income is here, I dont have a US bank account with money in it. The USAA credit card bill payment is asking for a routing and account number...which we don't have here, the banks are setup differently. Do I really need to transfer my NZ money to ...

I've been using USAA for over thirty years and was extremely happy with their online deposit system. I did all of my at home deposits on my personal computer. It was a great system and worked flawlessly for me for years. Now, out of nowhere and without explanation, I'm forced to use an app on my pho...

Like most USAA customers, I am and always have been a law abiding citizen. I also served 28 years in the military including frontline deployments. This is not a boo-who poor me post. Just a warning to my fellow USAA members. I pay my insurance bill to USAA every month consistently and I pay my annua...

Hello USAA. Thank you for notifying me that you were reducing the 2.5% cash back on the USAA Visa credit card to 1.5% or less after our many years of business together under the agreement you originally offered. Under the agreement it is your right to reduce the cash back percentage. Not surprising ...

Active duty member here. According to annual pay charts our pay should’ve been received yesterday. Nothing was received so I checked again today and still hasn’t been deposited. Anyone else experiencing this? Previously it seemed like funds were available at 6am on the scheduled date but I feel like...

I was glad to see that USAA chose not to be part of the FedNow Pilot Program. However, if USAA wants my feedback: if USAA decides to participate in this wholly unnecessary (and potentially dangerous program), I will be leaving USAA. This program is a BAD idea. Steer clear of the rocks USAA!

Does USAA plan to shift to FEDNOW? (Please no!!) As a longtime member, i feel like 1) USAA should have notified us that the bank chose not to participate in the FEDNOW pilot program; 2) provide insight and information on FEDNOW, and 3) any future plans the bank has in regards to FEDNOW.As others hav...

Has anyone here ever had their account frozen after a minor account holder turned 18? My child turned 18 and my account has been frozen for DAYS now. I’ve sent in the requested documents after I found out what the issue was.Anyone ever experience this? And how long did it take to be able to access y...