USAA

COMMUNITY

There was a time not too long ago when USAA could walk on water. Well, that ship has sailed. Now USAA has become THE most pathetic and incompetent financial institution in the entire world. 1. Hold times are insane;2. New website design is a joke; and ... most importantly, perhaps, is how USAA has t...

this page: https://content.usaa.com/mcontent/static_assets/om/Media/docs/[removed sensitive data].pdf says that USAA members can request a chip-and-PIN card, though I've been unsuccessful in contacting a customer service agent who can help me do that, or even one who knows what "chip-and-PIN" means....

Dear Community, After what I perceive as several years of declining USAA performance and culture, I am finally moved to post on this site. The recent required banking survey I received was the last straw. I submitted the following to the feedback site today. Did others receive this and what was your...

The new modifications to the USAA website could not possible suck worse. You should be totally ashamed of yourselves and the Neanderthals who designed and approved the changes. One prime example is in the process to transfer funds to a non-USAA account. On the new funds transfer page, there is no li...

USAA needs new leadership. The existing leadership is incompetent and, in a word, pathetic. The new telephone menu sucks. In order to get technical support, you now have to go through a normal customer service representative. The insurmountable problem with that is that now your average hold times a...

I can't even find the bill pay site. HELP, my credit card i s due tomorrow. How can I get this paid????

Who is everyone using to safely check credit score?

Tried three times to pay bills as I have been doing for years with Bill Pay, but when I hit submit, it takes me to all kinds of other pages, doesn't indicate in any way that I paid a bill, and provides no confirmaton numbers. Help!

You cannot schedule new bill payments right now. It would have been nice to post a message regarding this known issue. Don't waste the 60 minutes on hold - it's everyone's accounts.

I cannot pay the non-USAA bills which have been handled through Tools/Pay Bills for many years.Bill Gates approach not working: Trow out the new software andthen fix defects in Production. To ERR is Human, But to really bugger things up takes a computer. USAA should not deped on members/subscribers ...