I can certainly understand the situation and your frustration. I am sorry to hear you went through this fraud. There are no dispute rights for the actual item you are purchasing. Reasons that a Zelle transaction can be disputed are (not all the reasons), as examples:
We will review this situation further for you and log your concerns. - Jesse
@USAA - I agree with UWA Student that USAA should back up what the representatives tell the members. I do understand that we receive "written" disclosures but USAA is constantly changing the rules so it is hard to keep up sometimes. I believe that when any member calls USAA for guidance and information, the guidance and information should be on point. If it is not, then USAA should make it right for the member. There is nothing worse than being proactive in a situation only to receive incorrect information.