Hello @Upset customer atl, I'm sorry to hear how let down you feel. Our aim is to provide great service to all of our members every time and I'm engaging a specialist to help with your concerns. -Paula
My experience with USAA over the past 3 years, versus the previous 35 years, has unfortunately mirrored this poor experience. Your advertising has increased and you probably still do the basics smoothly, but anything else is an expensive hassled experience. When I voiced a concern, I got the same general and unhelpful response cadence - feigned caring, standard letters, no real personal effort.
I have moved more and more of my new business to other companies, and I am genuinely sorry to have to do that. When I started with USAA in the 70s after my Army Officer father had used them for years, I thought I had the one company I could count on for life. Unfortunately, I have been less impressed, and even more disappointed these last few years with their treatment of me and my children than I would have believed possible.
I believe this will finally be noticed in slowing or falling numbers, but in the meantime, a lot of us are going to fall into that category of disappointed and surprised.