Where is the "TOOLS" folder...not accessed by mobile or computer

[John_USMCveteran]

I cannot pay the non-USAA bills which have been handled through Tools/Pay Bills for many years.

Bill Gates approach not working: Trow out the new software andthen fix defects in Production.

To ERR is Human, 

But to really bugger things up takes a computer.

USAA should not deped on members/subscribers to help each other.

As a 53 year+ member, I am about 48hours away from pulling all my USAA insurance and accounts.

[USAA Social Service]

Hello @John_USMCveteran and thank you for reaching out to us. I'm sorry to hear of these issues you are experiencing when trying to use Pay Bills. There are currently no known issues. We recommend that you clear out your web browser's cache/cookies, close and then re-open the browser. If you're still having trouble, please contact our Web Support at 1-877-632-3002. Thank you. ~Sarah 

[John_USMCveteran]

After holding on phone  for several hours, I learned where Tools-Bill Pay went:

It used-ta-could be 1 click, but now 4 clicks to find where USAA Chief Information Officer buried it Pay Bill list:

>Click on "Products"

   > then scroll down to Banking

     > scroll down to Pay Bills

       > scroll down to Manage My Bills to see former list of accounts you listed as payees

Fire the CEO and CIO for degrading USAA...not even the courtesy of sending Members a list of commonly usd features and where they are now buried.

[USAA Social Service]

Hello @John_USMCveteran, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah 

[Inquiring_Inquisitor]

---

@ wrote:

After holding on phone  for several hours, I learned where Tools-Bill Pay went:

It used-ta-could be 1 click, but now 4 clicks to find where USAA Chief Information Officer buried it Pay Bill list:

>Click on "Products"

   > then scroll down to Banking

     > scroll down to Pay Bills

       > scroll down to Manage My Bills to see former list of accounts you listed as payees

---

I was just in my account a few  minutes ago after getting the notice of the change.  This is what I see using a PC:

Different devices may place it eslewhere.

[Briana Hartzell USAA]

@Inquiring_Inquisitor 

Thank you for taking the time to help @John_USMCveteran and share a screen shot of where you were able to access Pay Bills. 

[Briana Hartzell USAA]

Hi @John_USMCveteran 

Thank you for sharing your feedback and expereince here in the Community. 

I wanted to add- you can also:

1.  Add a "tile" to your My Accounts Page with Pay Bills and Transfer Funds 
2. Search Bill Pay

I hope this make it a little bit easier. Thanks again for taking the time to comment. 

[Inquiring_Inquisitor]

Bri, that's the old acreen I used to have until several months ago when it changed to what I posted above.  This is a wider view:

And it's more in line with this information page:

https://www.usaa.com/inet/wc/navigation-announcement-updates

So, now, I'm not sure which page is the new or the old, but you may not be seeing that same screens that everybody is complaining about.  You talk about tiles, but there are no tiles in the view I see.  They disappeared months ago.

[Inquiring_Inquisitor · Accepted solution]

@Briana Hartzell USAA

Also, once inside the selected account, this is what I see.  No where near what the old acreen was, but the transfer and bill pay links are prominent in the upper right corner:

[Briana Hartzell USAA]

UPDATE with New Screen Shots:

1. Log on to usaa.com
2. Click “Products” in top navigation
3. Select Banking
4. Another drop-down menu will display where you can find Pay Bills
5. You may also see the Pay Bill icon next to your Banking information:
   

6. The last option is to search “Bill Pay” using the search button in the top navigation

Also @Inquiring_Inquisitor added a screen shot in the thread above of what is looks likes in the specific account page. 

Please let me know if this helps or if you are seeing something different.