Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I cannot pay the non-USAA bills which have been handled through Tools/Pay Bills for many years.
Bill Gates approach not working: Trow out the new software andthen fix defects in Production.
To ERR is Human,
But to really bugger things up takes a computer.
USAA should not deped on members/subscribers to help each other.
As a 53 year+ member, I am about 48hours away from pulling all my USAA insurance and accounts.
Been Helped! View Most Helpful
@Briana Hartzell USAA
Also, once inside the selected account, this is what I see. No where near what the old acreen was, but the transfer and bill pay links are prominent in the upper right corner:
After holding on phone for several hours, I learned where Tools-Bill Pay went:
It used-ta-could be 1 click, but now 4 clicks to find where USAA Chief Information Officer buried it Pay Bill list:
>Click on "Products"
> then scroll down to Banking
> scroll down to Pay Bills
> scroll down to Manage My Bills to see former list of accounts you listed as payees
Fire the CEO and CIO for degrading USAA...not even the courtesy of sending Members a list of commonly usd features and where they are now buried.
Thank you for sharing your feedback and expereince here in the Community.
I wanted to add- you can also:
1. Add a "tile" to your My Accounts Page with Pay Bills and Transfer Funds
2. Search Bill Pay
I hope this make it a little bit easier. Thanks again for taking the time to comment.
UPDATE with New Screen Shots:
6. The last option is to search “Bill Pay” using the search button in the top navigation
Also @Inquiring_Inquisitor added a screen shot in the thread above of what is looks likes in the specific account page.
Please let me know if this helps or if you are seeing something different.
@Briana Hartzell USAA
Also, once inside the selected account, this is what I see. No where near what the old acreen was, but the transfer and bill pay links are prominent in the upper right corner:
Bri, that's the old acreen I used to have until several months ago when it changed to what I posted above. This is a wider view:
And it's more in line with this information page:
https://www.usaa.com/inet/wc/navigation-announcement-updates
So, now, I'm not sure which page is the new or the old, but you may not be seeing that same screens that everybody is complaining about. You talk about tiles, but there are no tiles in the view I see. They disappeared months ago.
@ wrote:After holding on phone for several hours, I learned where Tools-Bill Pay went:
It used-ta-could be 1 click, but now 4 clicks to find where USAA Chief Information Officer buried it Pay Bill list:
>Click on "Products"
> then scroll down to Banking
> scroll down to Pay Bills
> scroll down to Manage My Bills to see former list of accounts you listed as payees
I was just in my account a few minutes ago after getting the notice of the change. This is what I see using a PC:
Different devices may place it eslewhere.
Thank you for taking the time to help @John_USMCveteran and share a screen shot of where you were able to access Pay Bills.
Hello @John_USMCveteran, I understand the seriousness of the situation. I have located your information and will engage a specialist to review the details. Thank you for speaking up today. ~Sarah
Hello @John_USMCveteran and thank you for reaching out to us. I'm sorry to hear of these issues you are experiencing when trying to use Pay Bills. There are currently no known issues. We recommend that you clear out your web browser's cache/cookies, close and then re-open the browser. If you're still having trouble, please contact our Web Support at 1-877-632-3002. Thank you. ~Sarah