I have been a member for two decades and witnessed many changes as I am sure most of this community has. Unfortunately, those changes have not been for the better. Last week a Member Service person, Ana, was supposed to handle an issue for me but did not resolve it or contact me about it. Today, I was asked to verify, my name, DOB, my phone password, my PIN, my child's name, my child's DOB and then they were also going to send me a text to verify my account. After six questions you would think I was clear to ask about getting additional insurance coverage. Instead, USAA has successfully pushed me to the point of finding a new provider. While this means closing multiple accounts, it has to be worth the trouble considering I can't talk to anyone about the ones I have!
