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Bremrird, Thank you for taking my call today so I can best assist you. We appreciate you bringing this to our attention and allowing the opportunity to research and resolve this issue. Have a great weekend. ~ Lori
We are so sorry for the difficulties you are currently experiencing with Web BillPay, We would like to personal assist you with your concern. Please contact us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 7:30am-8:00pm and Saturday 9:00am - 4:00pm All Continental U.S. Time Zones. We look forward to speaking with you. - Darrell