Same thing with me -- I received an email yesterday about a credit score on my account.
I went to the USAA site, had to reset 2 passwords, etc., etc. Not easy to reconnect. Finally got on, and no score. Figured that customer service could help, so I called. No help, they don't know what is wrong. They want me to get on with tech support, if I have time.
TOO MUCH TIME ALREADY
Thank you very little.
I apologize for the issues you all are encountering seeing the credit score:
You should see the score after logging in and navigating to your credit card account page. Below is a screen shot where the credit card holding members should see it:
Please let me know if there is still an issue.
USAA, why would you send out an email advertising the VantageScore whey it's not available for me to view or use at this point? If you had listed any information on when the service might actually be active, that would have been better. Poor communication on this feature you are looking to roll out. Try to coordinate the emails to your customers with the actual product release next time if you can.
I received the VantageScore e-mail, and I just checked both online (in multiple types of browsers) AND via the mobile app. And no, I do not see the VantageScore information you described.
I received the email on 19 May, and was also told "soon"...but as of 1 July 2015, I am still unable to see it. So I was just chatting with a USAA Rep, and she (xxxxxxxxx) told me that I had to contact Experian in order to see my score, which made no sense in that the site is maintained by USAA, right? Well, apparently Experian pushes the score to the USAA site, and she said that I had to contact Experian...really doesn't make sense to me...I tried on my iPhone via the USAA app, Firefox, IE, Chrome, doesn't matter...I still cannot see the score...
Please send us an email by clicking here, with the issues you are having and stated above. Someone will review and be in contact with you shortly. Thank you!
* In order to protect the privacy of our members and employees, any full names, phone numbers and personal information has been removed from your post.*