VOID TRANSACTION, DISPUTE FILED, NO CREDIT MADE TO MY ACCOUNT

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Contributor

Hello USAA Cyper Robot or Person,

 

I made a mobile deposit, a portion of that deposit was placed on hold, unbeknownst to me.  When I went to pay for my car to be repaired, we are on vacation...NOT HAVE A CAR IS NOT AN OPTION, my transaction was only partially approved, apparently due to the hold.  Rather than delaying our trip any further, I asked them to void the transcation, I have a copy of that receipt, and I used my American Express Card.  However, USAA still deducted the amount from my account.  I filed a dispute, and was told to wait 5 to 7 days?  WHY?  The transcation was voided, receipts prove that.  What's the point of waiting 5 to 7 business days, there's really nothing to figure out...the transaction was voided.  

1 REPLY

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Dear member,

 

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