USAA
COMMUNITY

Kelly USAA

I have been a customer with USAA for 8 years and they have always been amazing. Today is payday and I have no money and they say it’s because the VA hasn’t sent the deposit. I have confirmed 3 times with the VA that indeed my deposit was actually released from the treasury on March 18!!! Where is my money USAA??? My day is COMPLETELY RUINED!

USAA Social Service

@Kelly USAA, I'm sorry to learn that your deposit is missing. We'd be happy to research the issue. Please call us at 210-531-8722 or chat with us. From the USAA website, you can chat with us by selecting "Reach a Representative", "Contact USAA" or "Ask USAA". From the USAA Mobile App, you can select "Help" and then "Get Contact Options".

We'll need the following information to research the missing deposit:

Expected Date of Deposit
Account Number Provided to Originator
15-Digit Trace Number
Amount of Deposit
Company/Sender Name

~DC

Kelly USAA

I’ve already called you 3 times...still nothing

USAA Social Service

Thank you for your reply, @Kelly USAA. I can certainly understand the frustration. We'd like to help. We can begin the research once the requested information is provided. ~DC

Kelly USAA

I’ve already called and provided this information

USAA Social Service

@Kelly USAA, Were you able to provide the 15-digit trace number? The trace number is essential in locating a missing deposit. ~DC

Kelly USAA

The VA did not provide it as they said to wait until April 1st...however one of the reasons I bank with USAA is the early posting dates

USAA Social Service

@KellyUSAA, we will post the deposit early, depending on us receiving the direct deposit information (which is what usually occurs). However, when we do not receive it, we do not have information to update or post to your account. Once we do receive the direct deposits, it will show as pending on your account.