@Chanteau, oh my goodness, I am so deeply sorry to read of your loss. Please, accept our condolences. We certainly do not want to add additional stress during this difficult time. I have located your profile and have escalated your concerns to the appropriate department for further review. - Robyn
What a joke! This is the response to every single complaint I've made and have seen others make. It's the response I've received for every single phone call I've been on with them. Then NEVER ANOTHER WORD! Good luck. I previously posted how to write to the USAA CEO and Board. I've written multiple times. They call me and assure me it's being escalated.
Do you ever feel guilty about repsonding to member's concerns and problems with that same non-sense over and over again? I'm sure it's a job requirement, but being paid to dissemble and sometimes lie outright must cause you a little soul-searching.
@USAA@Robyn - What good does it do to escalate the concerns? It takes a couple of days for the escalation and many times, USAA sticks to their guns about deposit holds. How does that help those who need their money right away? USAA escalation is just a way for USAA to feel better about themselves.