I can hear the disappointment in your post. I'm sorry you have found yourself in a difficult situation. Being a commnity manager I do not have access to your member number or information. I don't know the specific situation you are speaking of and how USAA could go about helping you but I do know that USAA would like the opportunity to explore any options that are possible. Have you spoken to a representative? If not, please call 1-800-531-8722 or click here to provide us with additional detail and your member information. If you have already spoken to someone and feel that your needs weren't met and wish to discuss that conversation I would encourage you to email firstname.lastname@example.org and provide additional detail that you didn't share here so that all options can be explored.