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Occasional Contributor
I'm very upset with some of the people who answer the phone calls for USAA and their unwillingness to help and appear to be unwillingness o be concerned with my personal issues over a deposited check I deposited from State Farm. Already have enough problems without USAA giving me more problems

3 REPLIES

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GlorifiedDuckHunter,

I am sorry to hear about your recent experience. I will pass your feedback through to the appropriate department. 

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When member concerns are passed on to the "appropriate department", what does this even mean? I've had a couple of issues that have been "passed on" and it is the last we ever hear of the matter! My sense is that USAA considers the matter resolved, closed. NOT EVEN CLOSE! This is the beginning of the end of trust!
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Vet4Peace,

I pass this information from the forums up to the appropriate departments for their information and feedback. 

 

If you have an account specific issue that you need assistance with then please don't hesitate to call or email USAA member services. 

If it's just a suggestion I make sure it gets to where it should go.