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GlorifiedDuckHunter,
I am sorry to hear about your recent experience. I will pass your feedback through to the appropriate department.
Vet4Peace,
I pass this information from the forums up to the appropriate departments for their information and feedback.
If you have an account specific issue that you need assistance with then please don't hesitate to call or email USAA member services.
If it's just a suggestion I make sure it gets to where it should go.