Apparently they are having major issues with investments - I cannot even get customer service to respond after 3 business days from the people that handle their margin accounts. However, I do give one of their reps kudos for at least emailing me to tell me of the delay. I think they overcharged me on my margin from a balance before the conversion, but I don't think they have a clue in how to actually determine if they did/did not. I lost all faith in them in this area in early August as I had covered calls take my shares on Aug 6th...in the margin account...and they notified me on the 8th (Sunday night) that due to the conversion it would be the 12th before I could touch the money or even see an update in my account - for 4 days I was "missing" almost $20K. On the 12th I moved the money to Fidelity (since USAA is now using the NSF routing anyway), reset up my account, and have found their trading platform to be AMAZINGLY better - cheaper commissions with options trading strategies and much easier to manage. In addition, I had issues with USAA picking and choosing when to enforce good faith violations and leaving it up to the investor to "figure out" when money cleared - Guess what Fidelity does? Spells this out in an easy to read format and has online customer service chat windows if you have questions! I would advise moving away from their investment accounts - too many other great options.
