We've saved and logged all of your comments and posts. We have also forwarded your concerns to the appropriate team, who are currently reviewing the situation. Future posts regarding the same issue will not receive a response and are subject to removal from our wall. We appreciate your patience. - Jason
@USAA - why do you threaten to remove posts when USAA has not done their job? Isn't this what this Community Board is about? I read the story about the coffee that cost hundreds of dollars and USAA was so "not helpful" in getting it resolved until it made national news. This is the NEW USAA that we are all dealing with. Instead of the same cookie cutter answers that the members see when there are legitimate concerns or thoughts from the members, it would be great if USAA Social Service's responses could actually be helpful or insightful.
As for the "threats", this is personal for me. I keep receiving letters about my parents' powers of attorneys, but somewhere in all of this USAA lost sight in the FACT that they messed up on the initial phone calls. If USAA messes up, then they need to take OWNERSHIP and fix it, something they have not done in the past 5 to 10 years. Threats do not work and if I am threatened, I will again go to the BBB.
We appreciate our members providing feedback about their concerns and experiences. There are a few guidelines that we adhere to while on social spaces just to be fair and considerate to everyone. Thanks for the question. Regarding your parents power of attorney, is there a particular issue I can assist you with? ~Crystal