They are empty suits who have no power to resolve or execute on issues that are caused as a result of USAA policy and proceedures that do not work for managing money in Trust accounts. The Staff assistance to the CEO are window dressing, but in reality need to escalate to their respective Director, who then may have to go to the VP, who reports to the Chief of Staff, who then might notify the CEO there is a critical member issue need to be resolved. Of course it has been explained to me numerous times the CEO doesn't speak with members.
As a member since 1994 and money under management with USAA, I call on all members to write the board of Dirctors and request a house cleaning. Cultures start at the top and as paying members, our premiums and investments give USAA the financial strength it is so proud of......That being said, it is time to demand service and stewardship of our money. The reply's on this forum are shallow at best.
They are lying, they do not investigate anything. I was charged for a car in Denver when I was Deployed to Hawaii at the same time. Disputed 4 times, last call was to tell me I was being charged. Worthless bank with no office. If you are military, stay away they do not have your back like they use too. The company is below Standards and does not care about Military and their families.
@Alan Hawn, we have reached out to our teams and according to our records; you have been advised regarding this issue on multiple occasions. While we understand your frustration, we ask that you refrain from additional posts about the situation. As this is seen as “bumping” content—that is to say, posts that serve to repeat existing issues and bring them to the top of the Facebook wall. Please look to our “Posting Guidelines” on our “About” section at the top of our Facebook Page. Future posts regarding the same issue will not receive a response and are subject to removal from our wall. While it is our intention to never ban individuals from our page, if a violation of our guidelines is clear, we will remove the content and block the individual. -Colleen
@USAA - If the problem gets fixed, then there is no need for the member to come back on and restate the problem over and over again. I believe that is how customer service works, right?? But as many of us are finding out, USAA doesn't work that way.