I recently visited the USAA Financial Services Center in Alexandria, VA. My experience there was excellent, and the online chat at the center with an investment banking rep was top notch. This evening I was called by Discovery Group (?) conducting a telephone survey for USAA about my visit to the financial center. That experience was poor. The survey took too long. Several questions were repetitive and, in some cases, too convoluted for a telephone survey. Next time, please don't call, just provide an online survey that we can take at a time conventient to us.
I am sorry to hear about your experience and I will pass your feedback through to the appropriate department. Please use this link to provide some additional details and we'll contact you soon.