I canceled all my USAA insurance (no regrets! It's a relief to divest myself of this toxic and dishonorable company- I'm a 37 ye-year member and it's been sad watching its decline) in mid-Sept. I was told the SSA balance would be refunded to me by either the end of January or six months; I don't recall exactly which.
I am wary of anything they say. Also this past Sept, in an unrelated matter, I had $1,200 simply disappear and it took me countless hours on the phone with suprisingly incapable service reps to reclaim the money.