I'm furious with USAA and will pull our many accounts if they continue to refuse to get in touch with us. Our attorney wrote a demand letter to obtain a reconveyance deed from USAA and they WON'T EVEN RESPOND!! We cannot sell or refinance our home until we have it and they are not responding. They are costing us money! They no longer deserve our investment dollars nor our insurance plans!
Highly recommend you post on the BBB website - USAA is suppose to respond to all of those complaints - and if they do not respond to your satisfaction then you get to a chance to say why.