No response from USAA. I bet they will simply ignore them problem. I guess I really am going to have to stop banking with USAA. Time to find a credit union. Any suggestions for national or local (Fort Worth, TX)?
That is a terrible response from USAA for a faulty system.
If your overdraft protection(s) could not cover the ACH payment it should have been rejected.
Will Amex reverse the erroneous $4480 payment so you can cover and close out your USAA account?
No. Amex will not reverse it, nor would I expect them to. In regards to USAA, I have to wait and see if they reverse it or not. I am waiting on a direct deposit this week which will help me at least break even (I hope), but after it is deposited I have to transfer it from BoA to USAA. My fear is USAA will put some artificial time delay on a transfer in from my external bank account, adding to the problem. I have to wait and see, I guess.
It has been a full business day. When will USAA contact me regarding this matter? I have a student loan payment processing tonight in addition to a corrected Amex loan payment AND three (small) debit card purchases that are pending. Am I going to be charged an NSF for every one of these outstanding charges due to USAA's error?
Do you have a USAA credit card?
While not ideal, one option could be to call USAA and request a credit limit increase and then take a cash advance against the card to cover everything to avoid any further damage.
This would however start to accrue interest charges immediately, so you would want pay off the cash advance as soon as possible, and then it fight it out with USAA over the reconciliation and reversing any fees or penalties.
The credit card (with attached overdraft protection) was the very problem. USAA, instead of just denying the charge, ran the credit card (which was denied due to such a large ACH). This situation adds 24 or more hours where an account will show a negative balance...and will cause anything that processes (according to USAA) to be denied as well. I was very lucky that it did clear up last night or I would have had my student loan payment and another payment be rejected by USAA.
The point to the story? USAA has gone downhill. Everything is automated with the employees (supposedly) having no ability to actually intervene on behalf of the customer. What is the point of using USAA when they don't provide a service any better than any other bank? This is NOT the way to take care of military members, veterans, and their dependents. At this point we are just a way to make money for USAA. Very, very sad.
And no, USAA never contacted me with a solution. So much for the forum's Social Service representative's statement about working the problem. Worthless.
@Xanduur, I completely understand your frustration. It is never our intent to have our members feel like they are just another number. I will have your concerns forwarded to the appropriate area for further review. ~ Samantha