I, personnally, can't stand the current USAA comercials claiming "service" to service members. I had auto insurance with USAA for 15 years and, after 3 claims within a 2 year period, I received a cancellation letter. The claims were all minor, but my years of membership were, obviously, worthless. They claim on the current commercials to be committed to service to military members, but my experience was quite the opposite. I now outwordly warn all that I encounter to avoid USAA.
Thank you for your post regarding customer service issues. You may contact a USAA representative regarding this matter at 1-800-531-8722 or please email the details of the issue and your member number to email@example.com.