I have been a member for over 13 years. Recently USAA has went downhill Customer service is terrible, accounts on hold, insurance accessing bank account without permission, conversations not documented, and being hung up on. I wish things would get better.


I, personnally, can't stand the current USAA comercials claiming "service" to service members. I had auto insurance with USAA for 15 years and, after 3 claims within a 2 year period, I received a cancellation letter. The claims were all minor, but my years of membership were, obviously, worthless. They claim on the current commercials to be committed to service to military members, but my experience was quite the opposite. I now outwordly warn all that I encounter to avoid USAA.


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