These crooks are the absolute worst!
Paypal screwed up and tried charging my USAA Checking account for various items over the last 2 months, by the time I finally caught it and told paypal to stop, USAA had run up $300 in NSF fees, closed my account and sent it to collections!! No phone call, no email, the only way I found out was when I got a collections letter in the mail. I just spent 4hrs on the phone this morning with them explaining that I never authorized the charges and they just didn't care.
The worst part is I've been a member for around 10 years, with a brokerage account, checking, savings, etc. I used to have auto insurance with them too until they tried screwing me when I totaled my pick-up. They tried telling me my 2000 Ford Ranger was worth $1,800 when KBB and NADA said it was worth $5,000 - 6,000. I called the consumer advocate group in Connecticut and filed a case against them and USAA was forced to pay out another $3,500. Never using them again for car insurance, yeah their rates are a little lower than others but what does that do for you when you actually need the money to buy a new car and they won't give you what your car was worth?
Such a sad story, this used to be a great bank, I used to tell everyone I could about how wonderful they were with customer service and their great products, but over the past 5 years they've gotten greedy and turned into a bunch of crooks. I mean who can trust a bank that's too cheap to buy any of their own ATM's? Can't wait until I refinance so I can pay off my USAA credit card and be rid of them for good.
