We apologize for your recent experience and understand why you are upset. Due to the nature of your post, a service specialist would be in the best position to address your concern and provide your feedback. As a Community Manager, I'm not able to access member information. We ask that you please click here to provide us with additional detail and your member information. You can also have the option reach a service specialist at 1-800-531-8722. We hope to hear from you soon.