Hello and thank you so much for reaching out to share your disappointment regarding the annual percentage rate you were approved for with your personal loan. We would like to see what additional support we can offer you regarding our decision. Please keep in mind that the credit score is only one component in evaluating credit application. The overall decision encompasses all of your credit profile information such as repayment credit history, current debt to income ratio, as well the type of loan you are requesting such as secured or unsecured. We also take into consideration your overall relationship with USAA. Please contact us at 800-531-8722 during our normal business hours which are Monday-Friday 6 a.m. to 10 p.m. CT, Saturday 8 a.m. to 8 p.m. CT, Sunday 8 a.m. to 6 p.m. CT so we can see what additional details we can share regarding our decision.
We will also forward this concern from our social channel to the appropriate department for further review. Thank you so much and we look forward to speaking with you if we can be of further assistance!
