@USAA Social Service. I have not heard back at all. My stimulus check was apparently deposited in the account that USAA closed. I still have two accounts that are active and a credit card. Will USAA put my check into an active account. These are checks people need and now because of what USAA did, I don't have my check at all. It's just floating around somewhere and I cannot get a straight answer from anyone. I need my money. This is a terrible time to do soemthing like this and not have a better solution for your members. You could at least give me my money. I am NOT happy.
We have been with USAA for almost 10 years and lately they do not help their customers.
@Navy Employee, I understand your concern regarding your stimulus deposit. USAA returns ACH deposits received on a closed account. You will receive a letter from the IRS within 15 days following the attempted payment with instructions on how to report the failure to receive the payment. I apologize for any inconvenience this matter has caused and will be happy to share feedback on your experience with the appropriate team. Thank you. - Rhonda